Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.

If we experience a high volume of orders, processing times may be slightly delayed. We appreciate your patience and understanding.

Shipping Times & Delivery

We work with multiple suppliers to bring you a wide range of products. Estimated shipping times vary depending on the destination:

United States: 3–11 business days
Canada: 10–15 business days
Europe: 7–16 business days
Australia & New Zealand: 10–25 business days
Rest of the World: 15–30 business days

Please note that these shipping times are estimates only and may be affected by factors beyond our control, including customs delays, weather conditions, carrier issues, or other unforeseen circumstances.

Tracking Information

Once your order has been shipped, you will receive an email containing your tracking information.

Please allow 3–7 business days for tracking information to become active and for updates to appear in the carrier's system.

Shipping Costs

Shipping costs vary depending on the destination and order size.

Free shipping may be available on certain orders or as part of promotional offers. Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Customs, Duties & Taxes

International orders may be subject to customs duties, import fees, taxes, or other charges imposed by the destination country.

These fees are the responsibility of the customer. Fancyli is not responsible for delays caused by customs clearance or for any customs-related charges imposed by the destination country.

Lost or Delayed Shipments

If your order is significantly delayed or appears to be lost in transit, please contact our support team at support@fancyli.com.

We will review the shipment information and assist you in resolving the issue as appropriate.

Incorrect Shipping Information

Please make sure that your shipping address and other delivery information are correct before placing your order.

Fancyli is not responsible for orders that are delayed, returned, or delivered incorrectly due to an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. While we cannot guarantee that changes can be made after an order is placed, we will do our best to assist you.