Return & Refund Policy

We want you to love your purchase from Fancyli. If something isn’t right, we’ll do our best to make it right. Please review our return and refund terms below.

Return Window

We accept returns within 15 days of the delivery date only if the item is damaged or defective. Your return request must include supporting evidence.

Please note that personalized items, food items, and clothing are not eligible for returns or refunds.

We encourage you to carefully review your order before confirming your purchase. Once an order is placed, it is processed immediately for shipping and cannot be canceled or modified. Please ensure that all details, including items, quantities, sizes, colors, and shipping information, are correct before completing your purchase.

To qualify for a return, your product must:

• Be in the same condition that you received it.

• Be unworn or unused, with tags attached where applicable.

• Be in its original packaging.

• Include the original receipt or other proof of purchase.

Personalized items, food items, and clothing are not eligible for returns or refunds.

To start a return, please contact us at support@fancyli.com. Please do not send any items back before receiving return approval and instructions from our support team.

Damages and Issues

Please inspect your order as soon as it arrives.

If your item is defective, damaged, or you received the wrong product, please contact us as soon as possible so we can review the issue and determine the appropriate solution.

You may be asked to provide photo or video evidence of the damage, defect, or incorrect item before your return can be approved.

Non-Returnable Items (Change of Mind)

We do not accept returns or refunds for:

• Change of mind

• Incorrect product choice

• Personal preference regarding size, color, style, or design

Please carefully review the product description, specifications, photos, and available options before completing your purchase.

Return Shipping

If your return request is approved, we will provide you with a prepaid return shipping label and instructions on how to return the item.

There will be no charge for return shipping on approved returns.

Items sent back without prior approval from our support team may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you by email.

If your return is approved, your refund will be processed to your original payment method within 15 business days.

Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@fancyli.com.

If your return is denied because it does not meet our eligibility requirements, our support team will notify you of the reason and provide any applicable next steps.

Exchanges

We currently do not offer direct exchanges.

If you receive a damaged or defective product, please follow the return process outlined above. Once your refund has been processed, you may place a new order for the item you want.

Need Help?

We’re always happy to help with questions about your order or our return process.

📧 Email: support@fancyli.com
🌐 Website: Fancyli.com

Fancyli reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be reflected on this page with the updated effective date.